Privacy policy

Who we are

[Company legal name], trading as LockUp24, is the controller of personal data collected through this website and our services. You can reach us at [contact email].

Information we collect

We collect information you give us when you enquire, book or use the app, such as your name, contact details, payment information and identity verification data. We also collect technical information about how you use the site, including through cookies.

How we use your information

• To take and manage your bookings and payments
• To provide access to sites and units through the app
• To verify your identity and keep sites secure
• To provide support and respond to enquiries
• To meet our legal and regulatory obligations
• To improve our website and services

Legal bases

We process personal data where we have a lawful basis to do so, including performance of a contract with you, our legitimate interests, your consent where required, and compliance with our legal obligations.

Sharing your information

We share data with service providers who help us run our business, such as payment, identity verification and technology providers, and with authorities where required by law. We do not sell your personal data.

Cookies

Our website uses cookies. See our cookie policy for details.

How long we keep it

We keep personal data only as long as needed for the purposes above and to meet legal requirements, then delete or anonymise it.

Your rights

You have rights over your personal data. See our data protection page for what they are and how to use them.

Security

We use appropriate measures to protect personal data, although no method of transmission or storage is completely secure.

Contact

To ask about this policy or your data, email [contact email].