General Enquiries
If you have any queries, then have a look through our frequently asked questions below.
Your goods are not automatically insured, but we do require that they are adequately protected. We accept some policies that you have acquired yourself, providing they are substantial and meet our pre-approved standards.
To make the process more convenient for you, we aim to offer solutions to all your storage needs in one place. This includes offering StoreProtect, which is a service offering specialised Goods Protection for your unit contents while you are in storage. This is easily applied at your online Move-In.
StoreProtect is a Goods Protection policy that protects your personal and business goods from any risks when they’re stored away from your home or business location in our storage facility. All reputable self-storage facilities regard Goods Protection as a necessity and will not allow you to store your possessions without it.
The following are common events that StoreProtect protects your contents against:
StoreProtect can be used to cover almost any possessions, as long as they do not exceed the cover value. This includes documents, clothing, books, electronics, sports equipment, memorabilia and many other items.
It is always recommended that you keep a record of the items you’re storing, so you can be adequately reimbursed if they are damaged or stolen. This is especially true with high-value items, such as antiques, as it may be necessary to prove they are genuine to ensure you are compensated with their full monetary value.
As with the majority of self-storage insurance policies, the StoreProtect cover does not go into effect until your possessions have been placed in the storage room. This means that your items are not covered during transit to the storage facility and, once they are removed from it, Goods Protection ceases to be in effect.
If you are transporting your belongings with a moving company and want to be covered, make sure the moving company has Goods in Transit Insurance.
If you’d like to ensure that your self-storage journey is as hassle-free as possible, then you’ll be happy to know you can book StoreProtect cover directly through LockUp24 when applying for one of our self storage units. The cover provided by StoreProtect covers all the eventualities mentioned above among many others and covers an extensive array of possession types.
Our team has been working in the self storage industry for more than ten years, so you can trust us to deliver a high-quality storage service. In addition to providing Goods Protection through StoreProtect, we also offer facilities with 24/7 CCTV surveillance across all locations, an intuitive online booking system and a highly trained and passionate customer service team.
if you’d like to learn more about StoreProtect or make a general enquiry about our storage facilities, contact us now by email info@lockup24.co.uk
Storage of the following items is not permitted:
Access is available to all units 24/7
Our fully automated, secure site is protected 24/7 by multicamera CCTV, Automated Number Plate Recognition and AI-assisted Loiter Detection software. Thanks to our keyless, app-controlled access system, you can rest assured that you are safe to visit whenever you need to.
Storage Rental
Our pricing is based on a monthly billing cycle only.
Discounted Rate
Our introductory offer as shown at quote based on a monthly billing cycle.
Security Deposit
Any security deposit will be refunded after you vacate, subject to our terms and conditions.
One Off Access Fee
This is a one off fee to enable your secured access to the building and individual unit.
StoreProtect
Charged on a monthly billing cycle.
Further terms and conditions apply.
The quoted price is guaranteed for a minimum of 24 weeks, which may include an initial discount price.
Once you have completed your online Move-In call to action please you will be required to provide current photographic ID through our App before you can access the space. This is a simple and quick process, which means you can access your space within minutes of booking.
Acceptable forms of photographic ID include:
The list of what is accepted is endless, however, to be sure in the safety and security of the facility, there is a concise list of strictly prohibited items. These include: any illegal substances or illegally obtained goods, firearms, chemicals, compressed gas, combustibles and of course, no living creatures.
Please note that the police and customs can enter any area of LockUp24’s facilities when notifying us first.
There are no additional storage charges; however, your goods must be fully insured, and there is a one-off £10 access fee when you move-in.
Safe and secure storage is a priority to our set of dynamic and practical values. The brand-new facilities are equipped with market-leading security measures including keyless access points, monitored alarm systems and 24/7, AI-assisted CCTV surveillance and Automated Number Place Recognition.
Our storage spaces are individually alarmed and monitored by the same 24/7 surveillance. This means in the unlikely event somebody attempts to enter your space, our monitoring station will be contacted immediately and will investigate the matter straight away.
