FAQ

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The things people ask most about booking, access, security and the app. Cannot find what you need? Get in touch and the team will help.

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Help centre

Frequently asked questions.

Everything you need to know about storing with LockUp24.

Booking and pricing

How do I book a unit?

Choose your site and unit size, pick a start date and pay online. Your space is confirmed straight away and you can move in as soon as you like.

Is there a minimum term?

Terms are flexible. You can store from as little as a week and stay as long as you need, with no long lock-in.

How much does a unit cost?

Pricing depends on the unit size and site. You will see live prices and availability when you book, or you can contact us for a quote.

Can I change my unit size later?

Yes. You can upgrade or move to a different unit through the app or by contacting the team, subject to availability.

What payment methods do you accept?

We accept all major debit and credit cards online, with billing handled automatically each month.

Access and the app

When can I access my unit?

Whenever you like. Every site offers 24/7 access at no extra cost.

How do I get into the site and my unit?

Everything runs through the LockUp24 app. Open the gate and unlock your unit from your phone, or use number plate recognition where available.

Do I need a key or a fob?

No. Your verified phone is your key, so there is nothing to lose or copy.

Can I share access with someone else?

Yes. Share a digital key with family or colleagues through the app, and remove it just as easily.

What if I lose my phone?

Security and your unit

How secure are the units?

Every site has gated access, monitored CCTV and individually alarmed units, with digital access tied to your verified account.

Is there power in the units?

Yes. Sockets come as standard for tools, charging and lighting.

What can I not store?

For safety, some items are not allowed, such as hazardous, flammable, perishable or illegal goods. See our terms for the full list.

Do I need insurance?

We recommend insuring your stored items. Cover options and requirements are set out during booking and in our terms.

Cannot find your answer? Contact the team.

Book online in minutes, or talk to the team about anything you need.